We want you to be happy with your order. Because we sell food and perishable goods, some items are treated differently from standard products under consumer law.
Perishable goods (fresh, frozen and many food products) are exempt from the standard 14-day right to cancel once delivered, for hygiene and safety reasons. [confirm which categories you treat as non-returnable]
If something arrives damaged, faulty, or not what you ordered, you are entitled to a replacement or refund. Please contact us within [e.g. 48 hours] of delivery at [contact email], with your order reference and a photo where possible.
For non-perishable items in unopened, resaleable condition, you may return them within [e.g. 14 days]. [state who pays return postage]
Wholesale and box (case) orders [state your policy — e.g. are non-returnable except if faulty].
Approved refunds are made to your original payment method within [e.g. 5–10 working days]. Original delivery charges [are / are not] refundable except where the item was faulty.
Email [contact email] with your order reference and reason. We will guide you through the next steps.
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